A lovely deck and book set. This is going to help me tremendously in learning and understanding the cards.
Bad, slow customer service. They waste time so they can give credit vs money back. Sent damaged cards.
Hi Jules, your request for a return has been processed within 4 business days, as we require information and photos of the item to process the return. Our policies also state we offer Store Credit for any change of mind returns, not refunds, especially where the product was opened. You also stated that this was a change of mind to us not that the cards were damaged. You've been sent a return label for your return shipment. ~ Kindest, St Soleil x
Paid 20 dollars for shipping - normally items arrive within a few days from the US at that price - but the seller chose a very slow method and so products have still not arrived despite ordering weeks ago. A real shame when buying what I expected to be a beautiful premium product. There are so many better shipping options for this price.
Hello Shivali, Thank you for taking the time to share your experience with us. We're glad to see that your order was fulfilled promptly within one business day, and that the international shipping to Hong Kong arrived within the expected timeframe of 12 business days. We also offer upgrades to Express shipping for those who prefer faster delivery options.
Live estimates for International Shipments are provided at the time of checkout, 6-14 business days to Hong Kong, and Express is 2-3 business days to Hong Kong. Broader estimates are always viewable on our Shipping Page too.
Regarding shipping price, we appreciate that our products, which include books, paper, and cards, can contribute to a heavier package due to their nature. We appreciate your understanding of this aspect of our shipping, as our products are not light like others may be from the USA.
Our shipping carriers are currently allocated based on price, prepaid duties options and destination through AI technology at our warehouse, but we will absolutely review this to ensure all out carriers are providing the best price for service options.
Thank you again for your experience, we hope you have a blessed journey ahead with our creations.
I apologize for this very short review, but this is my fifth attempt to write a review and everything keeps going wrong. I’m very happy with the black eclipse Lucid dreams deck. It is the most luxurious and Rich deck that I’ve ever owned. I highly recommend this tarot deck.
Thank you for your sweet message! We're glad you liked it and we do hope you have a beautiful journey with the deck! ☀️
I am sure they will magically appear soon