CUSTOMER CARE

If you would like to contact us, please send an email to: hello@etrebritta.com

Include a subject line, or, if it is order related, please place your order number in the subject line.

ENVIRONMENTAL CARE

We love our planet, and aim to respect it and tread as lightly as possible for the love of future generations to come. We recycle, reuse and reduce wherever possible. Here are the ways ST SOLEIL is consciously contributing, caring and giving back:

I. Carbon Offset Postage: All International Packages are now Carbon Offset (via DHL), and contribute to various reforestation programs around the world. All Domestic Parcels (via Australia Post) are now all posted Carbon Neutral. 

 

II. Packaging: All our packaging is either recyclable or 100% compostable, and proudly made from recycled materials or plant matter by local suppliers in Australia. Please remember to recycle, reuse or compost where applicable.

 

III. Local Manufacturing: Our products are created locally in Australia where possible, so as to reduce our Logistical Carbon Footprint.

IV. All paper and card stock is sourced from sustainable suppliers, a percentage of profits every month from these suppliers are donated to Greenfleet to plant trees around Australia.

PRIVACY & SAFETY

At ST SOLEIL, our customers are very important to us and we are committed to respecting and protecting your personal details. We are bound by the Privacy Act 1988 (Commonwealth Government) as well as other applicable laws protecting privacy in relation to the personal information you provide and give effect to these laws by adhering to the Australian Privacy Principles when dealing with your personal information. 
 

When you make a purchase with ST SOLEIL, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as Order Information.

We only collect the personal information that you choose to provide and will only use this information to process your orders efficiently and to assist in an enjoyable shopping experience.

We retain collected Order Information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We do not share any personally identifying information publicly or with third-parties, except when required to by law. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

This policy is effective as of December 2019.

WHOLESALE INQUIRIES

We're always open for retailers to stock ST SOLEIL. If you think we'd be a perfect match, get in touch and tell us why. Email your details to: hello@etrebritta.com

PAYMENT METHODS

- Credit / Debit Cards - PAYPAL

 
 
 
 
St. SOLEIL  by etre britta

Sydney, NSW AUSTRALIA 2095

E:  hello@etrebritta.com

$: Prices are in AUD

© 2020 St. Soleil by Etre Britta 

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